Attendee FAQs

Have a question about registration or conference activities? We can help! Below we have answered some of the most Frequently Asked Questions about attending the 2018 International Conference on Ground Control in Mining.

How do I register to attend the 2018 International Conference on Ground Control in Mining?

REGISTRATION OPENS May 2018. You can register online by visiting www.groundcontrolmining.com/register. Attendee registration opens May 2018. For additional questions regarding registration for the 37th International Conference on Ground Control in Mining, please contact SME Customer Service at cs@smenet.org or 303.948.4200. To receive advanced registration rates, SME must receive your registration form and payment by June 25, 2018. After June 25, 2018, on-site registration fees apply.

How can I get a copy of an invoice or receipt?

Please send all receipt inquiries to cs@smenet.org or contact SME customer service at 303.948.4200.

If I pre-register, when do I receive my badge and conference materials?

All badges and conference related materials will be distributed onsite at the registration desk located at the Lakeview Golf Resort & Spa.

What does my full conference registration include?

Conference registration includes access to all of the technical sessions and social functions.

Are technical sessions included in the registration?

Your registration allows you access to all technical sessions.

When does on-site registration for attendees open?

On-site registration will open on Tuesday, July 24, 2018 at 7:00 am, at the Lakeview Golf Resort & Spa.

May I bring a guest to meals and social functions?

All social functions are open to registered attendee only.

How do I register for the Golf Tournament or Boat Tour?

During registration, you can RSVP for the golf tournament or boat tour. You will be able to sign up on-site as well.

How do I change my address or other contact information?

All changes to an attendee record must be submitted in writing to cs@smenet.org.

What is the refund and cancellation policy for conference registration?

If circumstances require you to cancel your 37th International Conference on Ground Control in Mining registration, you must do so in writing. Written notice must be sent to meetings@smenet.org or by mail to SME Ground Control Conference Registration, c/o SME, 12999 E. Adam Aircraft Circle, Englewood, CO 80112. Cancellations received by June 25, 2018 will receive a refund, less a processing fee of $100. There are no refunds for no-shows and cancellations postmarked after June 25, 2018. Substitutions will be accepted in writing at no charge until June 25, 2018. After June 25, 2018, a $25 fee will be charged for substitutions. NO REFUNDS for Registration will be issued after the June 25, 2018 deadline.

Registrants are responsible for cancellation of their own hotel accommodations.

How do I reserve housing for the 2018 International Conference on Ground Control in Mining?

SME has secured a block of rooms at the special rate of $92 plus tax per night. Reservations must be made by June 25, 2018, and are based on availability. Reservations can be made by contacting Lakeview Golf Resort & Spa at 304-594-1111.

I have a question about registration, transportation, hotel accommodations or a general question that is not covered here, who should I contact?

If you have additional questions, please contact SME customer service at cs@smenet.org, 303.948.4200 or 1.800.763.3132 (US Only).